SERVICE RELIABILITY REENGINEERING

The author discusses railroad operations in the "old days", and how they have changed. He describes the services since he joined CSX Transportation in 1992. He specifically addresses the concept of reengineering, which involves radical changes in the core processes in railroad operations, and is always focused on the external customer.

Language

  • English

Media Info

Subject/Index Terms

Filing Info

  • Accession Number: 00727111
  • Record Type: Publication
  • Report/Paper Numbers: Volume 8
  • Files: TRIS
  • Created Date: Oct 23 1996 12:00AM