A MODEL OF PUBLIC TRANSIT EFFECTIVENESS BASED ON TRANSIT SERVICE CONSUMER SATISFACTION

Extant models of public transit system performance incorporate indicators of cost effectiveness, service effectiveness resources efficiency, and level of service. Conspicuously lacking are models that incorporate indicators of transit service consumer satisfaction. Yet, making public transit more consumer-oriented is crucial to efforts aimed at preserving the environment and maximizing the utility of available resources. Cognizant of this, this article proposes a transit performance evaluation model that has as its central tenet, transit service consumer satisfaction. Data on consumer satisfaction culled from a survey of patrons of a Florida-based transit system are employed to demonstrate the model's practical utility.

• Corporate Authors:

  Transportation Research Forum

  11250-8 Roger Bacon Drive, Suite 8
  Reston, VA  United States  20190
• Authors:
  • Njoh, A J
• Conference:
  • Transportation Research Forum, 37th Annual Conference, 2 Volumes
  • Location: Chicago, Illinois
  • Date: 1995-10-19 to 1995-10-21
• Publication Date: 1995

Language

• English

Media Info

• Pagination: p. 512-526

Subject/Index Terms

• TRT Terms: Attitudes; Consumer behavior; Mathematical models; Performance; Public transit; Transportation
• Uncontrolled Terms: Performance characteristics; Transit services; Transportation models
• Geographic Terms: Florida
• Subject Areas: Administration and Management; Operations and Traffic Management; Planning and Forecasting; Transportation (General); I70: Traffic and Transport;

Filing Info

• Accession Number: 00726848
• Record Type: Publication
• Report/Paper Numbers: Volume 2
• Files: TRIS
• Created Date: Oct 17 1996 12:00AM