CUSTOMER-BASED MEASURES OF PUBLIC TRANSPORTATION SYSTEMS AND SERVICE QUALITY: A QUANTITATIVE APPROACH

Measurement of customers' perceptions of service quality is crucial to successful service management. This article focuses on the measurement of public transportation service quality and reports findings of a study that measured perceived quality of public transportation services. Implications of the results for transportation planners are addressed.

  • Corporate Authors:

    Transportation Research Forum

    11250-8 Roger Bacon Drive, Suite 8
    Reston, VA  United States  20190
  • Authors:
    • Cunningham, L F
    • Young, C E
    • Lee, M
    • Gonzales, E M
    • Hirsch, M P
  • Conference:
  • Publication Date: 1995

Language

  • English

Media Info

  • Pagination: p. 507-511

Subject/Index Terms

Filing Info

  • Accession Number: 00726847
  • Record Type: Publication
  • Report/Paper Numbers: Volume 2
  • Files: TRIS
  • Created Date: Oct 17 1996 12:00AM