Substantial investments in infrastructure have been made during the past decade. Differences exist across countries and services, but generally the universal delivery of infrastructure services continues to be plagued by problems that have existed for many years. The condition of infrastructure facilities is poor, the services provided are inferior, and the financing systems are inadequate. The implications of poor service delivery can be felt throughout developing countries. Quality of life is diminished as consumers receive unreliable and poor services. Low income people often are most affected because they have the fewest acceptable options and are least likely to obtain alternative services. Business production costs rise substantially as firms contend with inadequate infrastructure services. Overall economic performance can be substantially inhibited as small and newly starting firms are disadvantaged by the poor infrastructure services. Other consequences of poor service delivery include congestion, environmental degradation and poor heath conditions. Experience of the past decade confirms that the solution to infrastructure problems is not merely to expand capacity by making new investments. Much more systematic changes must be undertaken. This paper identifies several broad areas for reform and recommends a series of actions to attain effective service delivery.

  • Availability:
  • Supplemental Notes:
    • Prepared under the auspices of the United Nations Development Programme/United Nations Centre for Human Settlements (Habitat)/ World Bank-sponsored Urban Management Programme. Urban Management Programme Policy Paper. Urban Management and Infrastructure, 17.
  • Corporate Authors:

    World Bank

    1818 H Street, NW
    Washington, DC  United States  20433
  • Authors:
    • Fox, W F
  • Publication Date: 1994


  • English

Media Info

  • Features: Appendices; References; Tables;
  • Pagination: 96 p.
  • Serial:

Subject/Index Terms

Filing Info

  • Accession Number: 00723577
  • Record Type: Publication
  • ISBN: 0821328263
  • Files: TRIS
  • Created Date: Jul 23 1996 12:00AM