LABOR/MANAGEMENT COOPERATION. PRESENTATION AT WORKSHOP SESSION ON: OPPORTUNITY AND FEASIBILITY OF CHANGING TRANSIT MANAGEMENT

This presentation is a case study of the application of total quality management (TQM) at Cincinnati's METRO. Employees at METRO formed teams to develop an organizational vision statement and implement programs and procedures consistent with that vision. The effectiveness of METRO's efforts is seen in the reduction of preventable accidents and customer service complaints and in the increase in ridership.

Language

  • English

Media Info

  • Pagination: p. 40-41
  • Monograph Title: PUBLIC TRANSPORTATION MANAGEMENT AND PLANNING IN A RAPIDLY CHANGING ENVIRONMENT: STRATEGIES FOR SURVIVAL. TRANSPORTATION RESEARCH BOARD WORKSHOP, IRVINE, CALIFORNIA, JULY 27-29, 1995. SUMMARY OF PROCEEDINGS
  • Serial:

Subject/Index Terms

Filing Info

  • Accession Number: 00722608
  • Record Type: Publication
  • Files: TRIS, TRB
  • Created Date: Jun 20 1996 12:00AM