RETHINKING THE MANAGEMENT OF TRANSIT. PRESENTATION AT WORKSHOP SESSION ON: OPPORTUNITY AND FEASIBILITY OF CHANGING TRANSIT MANAGEMENT

This presentation reports on the progress of Transit Cooperative Research Program (TCRP) project F-3, "Total Quality Management in Public Transportation". The objectives of the project were to identify, evaluate, and recommend applications of potentially successful methods of implementing total quality management (TQM) in public transportation to increase ridership through improved customer satisfaction, to increase productivity, and to reduce costs. Project researchers worked with a number of transit properties to introduce and apply TQM. Each agency was unique in its characteristics, providing an opportunity to assess the effectiveness of TQM concepts in many different settings.

Language

  • English

Media Info

  • Pagination: p. 35-38
  • Monograph Title: PUBLIC TRANSPORTATION MANAGEMENT AND PLANNING IN A RAPIDLY CHANGING ENVIRONMENT: STRATEGIES FOR SURVIVAL. TRANSPORTATION RESEARCH BOARD WORKSHOP, IRVINE, CALIFORNIA, JULY 27-29, 1995. SUMMARY OF PROCEEDINGS
  • Serial:

Subject/Index Terms

Filing Info

  • Accession Number: 00722606
  • Record Type: Publication
  • Files: TRIS, TRB
  • Created Date: Jun 20 1996 12:00AM