This synthesis will be of interest to transit agency general managers, personnel, human resources and training staffs, bus operations staffs, as well as to other transportation, human resources, and training professionals. The roles and responsibilities of bus field supervisors are addressed, including emerging concerns about how to improve the relationship between supervisors and bus operators, while placing supervisors in a more positive role; how to obtain a greater return from employee productivity with tightening budgets and declining ridership; and how to improve customer service. This report of the Transportation Research Board provides information about current and innovative supervisory practices at selected transit agencies. It covers information about the expectations that organizations have for their supervisors; recruitment and selection; training; new or revised regulations; and the perceived impacts of new technologies at some transit agencies.

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    • Distribution, posting, or copying of this PDF is strictly prohibited without written permission of the Transportation Research Board of the National Academy of Sciences. Unless otherwise indicated, all materials in this PDF are copyrighted by the National Academy of Sciences. Copyright © National Academy of Sciences. All rights reserved
  • Corporate Authors:

    Transportation Research Board

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  • Authors:
    • Moffat, G K
    • Blackburn, D R
  • Publication Date: 1996


  • English

Media Info

  • Features: Appendices; Figures; References; Tables;
  • Pagination: 51 p.
  • Serial:

Subject/Index Terms

Filing Info

  • Accession Number: 00721399
  • Record Type: Publication
  • ISBN: 0309058708
  • Report/Paper Numbers: Project SA-7
  • Files: TRIS, TRB, ATRI
  • Created Date: May 8 1996 12:00AM