IMPROVING CUSTOMER SERVICE AND FLEET MANAGEMENT THROUGH IVHS

This discussion paper introduces IVHS as it applies to freight transportation, surveys the various available technologies and their potential applications in reducing costs, improving safety and enhancing customer service. In addition to these benefits, this report also presents the issues and identifies barriers in implementing IVHS. Presently, most IVHS technologies on the market or those in development or being tested in demonstration projects, apply mostly to the vehicle, such as automatic vehicle location, electronic log books, electronic placarding, two-way real-time communications. Road-based IVHS are being developed and implemented more slowly, with some exceptions such as weigh-in-motion and automatic vehicle identification. The authors demonstrate that many IVHS technologies have proven cost-effective and successful in improving customer service and fleet management. IVHS technology, when planned and implemented wisely, gives fleets a competitive advantage. The paper concludes that fleets can no longer ignore IVHS or delay its implementation. (A)

  • Corporate Authors:

    CANADIAN TRUCKING RESEARCH INSTITUTE (CTRI)

    130 SLATER STREET, SUITE 1025
    OTTAWA, ONTARIO  Canada  K1P 6E2
  • Publication Date: 1992-10

Language

  • English

Media Info

  • Pagination: 23 p.

Subject/Index Terms

Filing Info

  • Accession Number: 00726375
  • Record Type: Publication
  • Source Agency: Transportation Association of Canada (TAC)
  • Files: ITRD
  • Created Date: Oct 28 1996 12:00AM