IMPROVED CUSTOMER SERVICE AND AUTOMATED ROUTE VERIFICATION FOR THE ISSUANCE OF SPECIAL HAULING PERMITS BY THE NEW YORK STATE DEPARTMENT OF TRANSPORTATION

This report presents a design for an electronic permit issuance system for overdimensional and/or overweight vehicles with nondivisible loads. The system has been designed in collaboration with, and for use by, the New York State Department of Transportation (NYSDOT), but the major elements of the design (if not the specific details) should be transferrable to other states or agencies. The effort in this project has focused both on improving the efficiency of the special hauling permitting processes of the NYSDOT and on improving the level of service offered to NYSDOT's customers -- truckers, construction companies, and others applying for permits. The electronic system is designed to replace a largely manual system of data checking, route verification and permit issuance. By linking personal computers at transmission companies (third parties that prepare and submit permit applications for truckers) directly to computers at NYSDOT and equipping these computers with automated route verification capability using a geographical information system (GIS), improved service can be offered at a reduced cost to the state.

• Supplemental Notes:
  • This research was sponsored by a grant from the U.S. Department of Transportation's University Transportation Centers Program.
• Corporate Authors:

  University Transportation Research Center

  City College of New York
  Marshak Hall, Suite 910, 160 Convent Avenue
  New York, NY  United States  10031
• Authors:
  • List, G F
  • Nozick, L K
  • Turnquist, M A
• Publication Date: 1994-12

Language

• English

Media Info

• Features: Figures; Tables;
• Pagination: 40 p.

Subject/Index Terms

• TRT Terms: Computers; Construction; Costs; Customer service; Customers; Freight handling; Geographic information systems; Improvements; Interfaces; Itinerary; Permits; Personal computers; System design; Truck drivers
• Uncontrolled Terms: Computer systems; Data; Hauling
• Geographic Terms: New York (State)
• Old TRIS Terms: Geographical information systems
• Subject Areas: Construction; Finance; Freight Transportation; Highways; Planning and Forecasting; I72: Traffic and Transport Planning;

Filing Info

• Accession Number: 00725839
• Record Type: Publication
• Files: TRIS
• Created Date: Sep 5 1996 12:00AM