QUALITY USE IMPORTANCE KNOWLEDGE SURVEY OF PENNSYLVANIA CITIZENS ABOUT PENNDOT SERVICES

The purpose of this survey was to assess Pennsylvania residents' evaluation of the Quality of the department of Transportation's services, their Use of these services, the Importance of the services to them and their Knowledge of the services. This Quality, Use, Importance, Knowledge (QUIK) project was specifically designed to garner constituent data on a more macro level and to work with and complement a customer satisfaction survey, in order to better understand citizens' perceptions of the transportation services delivered to them through the Pennsylvania Department of Transportation (PennDOT).

• Supplemental Notes:
  • Supported by a grant from the U.S. Department of Transportation, University Transportation Centers Program. Pennsylvania State University and Diagnostics Plus
• Corporate Authors:

  Pennsylvania State University, University Park

  Smeal College of Business Administration
  University Park, PA  United States  16802

  Pennsylvania State University, University Park

  Pennsylvania Transportation Institute, Transportation Research Building
  University Park, PA  United States  16802
• Publication Date: 1995-11

Language

• English

Media Info

• Features: Appendices; Tables;
• Pagination: 104 p.

Subject/Index Terms

• TRT Terms: Data collection; Governments; Level of service; Perception; Surveys; Tables (Data); Transportation departments
• Identifier Terms: U.S. Department of Transportation
• Uncontrolled Terms: Services
• Geographic Terms: Pennsylvania
• Old TRIS Terms: Public
• Subject Areas: Highways; Safety and Human Factors; Society; I10: Economics and Administration;

Filing Info

• Accession Number: 00723551
• Record Type: Publication
• Report/Paper Numbers: III-9508
• Files: TRIS, ATRI
• Created Date: Jul 16 1996 12:00AM