THE CUSTOMERS FOR PAVEMENTS AND MAXIMIZING THEIR SATISFACTION

This paper defines the key sets of pavement customers in relation to the different classes of pavements, including roads, off-road areas, airfields and railbeds. It then addresses the means by which customers can be served in a broad sense by effective pavement management. Next, some possible measures of customer satisfaction are identified, ranging from ride quality to surface distress, structural adequacy, surface friction, surface drainage, noise, user delays and life-cycle cost-effectiveness. As well, the degree of importance for different customer-measure combinations is suggested. A brief description of the technologies available for characterizing the measures is provided, together with some examples.

Language

  • English

Media Info

  • Features: Figures; References; Tables;
  • Pagination: v.p.

Subject/Index Terms

Filing Info

  • Accession Number: 00720469
  • Record Type: Publication
  • Files: TRIS
  • Created Date: Apr 8 1996 12:00AM