THE DEVELOPMENT OF THE NAVY APPROACH TO TQM

The US Department of the Navy (DON) has adopted total quality management (TQM) as the principal leadership and management system to achieve mission effectiveness. Adapted for practice by DON personnel, the approach has been called Total Quality Leadership (TQL) in order to emphasize the pivotal role played by leaders. The purpose of this paper is to describe TQL and the approach used for implementation. The central thesis of the paper is that the change to TQL is transformational in nature. Transformational changes require a planning approach that is sensitive to the systemic effects of organizational changes. Strategic change management (SCM) is described as the methodology for achieving this change in the DON. The rationale for SCM is described and the resulting implementation approach is evaluated.

  • Supplemental Notes:
    • J Ship Production, v 11 n 1, Feb 1995, p 22 [8 p, 21 ref, 2 fig]
  • Authors:
    • Dockstader, S L
  • Publication Date: 1995

Language

  • English

Subject/Index Terms

Filing Info

  • Accession Number: 00718804
  • Record Type: Publication
  • Source Agency: British Maritime Technology
  • Files: TRIS
  • Created Date: Mar 27 1996 12:00AM