FACILITATING TRANSPORTATION AGENCY MANAGEMENT THROUGH PERFORMANCE MEASUREMENT: THE NYSDOT EXPERIENCE WITH THE "MANAGEMENT PERFORMANCE INDICATORS" REPORT

Performance measurement is a powerful management tool to help an organization accomplish its mission and build a more productive work environment. This paper describes steps undertaken by the New York State Department of Transportation (NYSDOT) to develop an executive-level performance measurement system--the "Management Performance Indicators" report (MPI). It was developed to meet executive management information needs, but over time has evolved into a tool for monitoring and assessing departmental performance. Its development and evolution are explored, as well as benefits derived from its use. Components of the MPI are surveyed, as well as lessons learned in its use and its future within the agency. The MPI is a management resource for NYSDOT, providing early warning of potential problems and allowing modification of processes to improve performance. Longevity and continued success of the MPI are based on its flexibility, ability to hold the interest of top management, and the atmosphere of cooperation it encourages among program areas. Executive focus on program areas identified by the MPI has improved the department's productivity in numerous program areas. Its introduction has also fostered development of more reliable data and a team spirit among managers to address potential areas of concern. A performance measurement system benefits all levels and all functions of an organization. Usefulness of an executive-level MPI can be expanded through extension of performance measurement into all NYSDOT areas.

Language

  • English

Media Info

  • Features: Figures;
  • Pagination: p. 44-50
  • Monograph Title: Transportation finance, training, strategic management, and economic analysis
  • Serial:

Subject/Index Terms

Filing Info

  • Accession Number: 00714962
  • Record Type: Publication
  • ISBN: 0309061628
  • Files: TRIS, TRB, ATRI
  • Created Date: Dec 21 1995 12:00AM