PROCESS REENGINEERING OF FREIGHT CAR MANAGEMENT IN A RAILROAD

The railroad industry is going through major shifts in the style of competition while also experiencing declining returns on investment. It appears that the railroad industry offers numerous opportunities for reengineering, where the challenge remains to improve customer satisfaction and cut costs in ways other than just down-sizing. Railroads are finding that, to achieve further productivity gains, they must examine how work fundamentally gets done, not just the cost advantage of cutting staff. Reengineering provides the opportunity to eliminate unnecessary tasks, freeing the work force for more productive activity. Railroad companies can benefit from reengineering because it provides some of the answers that change initiatives in the 1980s were unable to offer. Though the railroads' TQM initiatives have had their successes, the lack of a clear focus has lead to performance problems at organizational and departmental boundaries. Reengineering is a great tool for filling that gap and cementing TQM's progress.

  • Corporate Authors:

    Council of Logistics Management

    2805 Butterfield Road, Suite 200
    Oak Brook, IL  United States  60523
  • Authors:
    • Beckham, J S
    • Obendorf, J H
  • Conference:
  • Publication Date: 1994-1

Language

  • English

Media Info

  • Pagination: p. 465-468

Subject/Index Terms

Filing Info

  • Accession Number: 00712578
  • Record Type: Publication
  • Files: TRIS
  • Created Date: Oct 16 1995 12:00AM