A pre-coded job satisfaction questionnaire was administered to 101 randomly selected patrols in the Berkshire area and 98 ramdomly selected patroles in the Manchester area by a team of interviewers to obtain data on the problems associated with the recruitment and retention of school crossing patrols. The interviewers were instructed to maintain a 'passive' role unless the respondent asked for help in answering the questions. The results so obtained provided information on those factors likely to motivate people to become patrols, and those factors likely to be of enough irritant value to cause them to give up the job. The answers received to the questionnaire are presented and discussed question by question, from which it was concluded that the following factors were of major significance in motivating people to join: the wish to help children; the opportunity to take a job with convenient hours of work which also provided the chance to earn some extra money; for married women, the fact that the job can be undertaken outside school holidays. The three factors that emerged as being most irritant were : uncooperative drivers; limited pay; difficulties in getting items of equipment replaced. In addition the Berkshire patrols felt that the uniform gave inadequate protection. /TRRL/

  • Corporate Authors:

    Civil Service Department

    London,   England 
  • Authors:
    • Jackson, C
  • Publication Date: 1975-9

Media Info

  • Features: Figures; Tables;
  • Pagination: 66 p.

Subject/Index Terms

Filing Info

  • Accession Number: 00137475
  • Record Type: Publication
  • Source Agency: Transport and Road Research Laboratory (TRRL)
  • Report/Paper Numbers: BSRD Paper 11
  • Files: ITRD, TRIS
  • Created Date: Oct 6 1976 12:00AM