INTERVENTION STRATEGIES FOR THE MANAGEMENT OF HUMAN ERROR
This report examines the management of human error in the cockpit. The principles probably apply as well to other applications in the aviation realm (e.g. air traffic control, dispatch, weather, etc.) as well as other high-risk systems outside of aviation (e.g. shipping, high-technology medical procedures, military operations, nuclear power production). Management of human error is distinguished from error prevention. It is a more encompassing term, which includes not only the prevention of error, but also a means of disallowing an error, once made, from adversely affecting system output. Such techniques include: traditional human factors engineering, improvement of feedback and feedforward of information from system to crew, 'error-evident' displays which make erroneous input more obvious to the crew, trapping of errors within a system, goal-sharing between humans and machines (also called 'intent-driven' systems), paperwork management, and behaviorally based approaches, including procedures, standardization, checklist design, training, cockpit resource management, etc. 15 guidelines for the design and implementation of intervention strategies are included.
University of Miami, Coral GablesCoral Gables, FL United States 33124
- Wiener, E L
- Publication Date: 1993-8
- Pagination: 114 p.
- TRT Terms: Driver rehabilitation; Human error; Human factors engineering; Personnel; Procedures; Strategic planning
- Uncontrolled Terms: Intervention
- Old TRIS Terms: Aviation personnel
- Subject Areas: Administration and Management; Aviation; Safety and Human Factors; Society;
- Accession Number: 00670216
- Record Type: Publication
- Report/Paper Numbers: NAS 1.26:4547, A-93120, NASA-CR-4547
- Files: TRIS
- Created Date: Dec 5 1994 12:00AM