SERVICE MANAGEMENT IN THE RAILROAD INDUSTRY

This paper on railroad freight service management is presented in six sections. The first section, Customer Requirements and Logistics Costs, indicates which aspects of freight service are important and why. The next section, Origin-Destination Analysis, presents an overview of typical service levels, which shows that there does seem to be considerable opportunity for improving service. In section three, Systems Analysis, the basics of service and capacity management are outlined. Broad options for improving service management are identified in section four, Improvement Strategies. Section five, Cross-Cutting Themes, includes a discussion of five themes: future market requirements, productivity, advanced technology, human factors, and safety. The final section presents the Summary and Conclusions.

• Record URL:
  http://onlinepubs.trb.org/Onlinepubs/conf/1993/cp2/cp2-008.pdf
• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/isbn/0309055032
• Supplemental Notes:
  • Distribution, posting, or copying of this PDF is strictly prohibited without written permission of the Transportation Research Board of the National Academy of Sciences. Unless otherwise indicated, all materials in this PDF are copyrighted by the National Academy of Sciences. Copyright © National Academy of Sciences. All rights reserved.
• Corporate Authors:

  Transportation Research Board

  500 Fifth Street, NW
  Washington, DC  United States  20001
• Authors:
  • Martland, C D
  • Little, P
  • Sussman, J M
• Conference:
  • Railroad Freight Transportation Research Needs
  • Location: Bethesda, Maryland
  • Date: 1994-7-12 to 1994-7-14
• Publication Date: 1994

Language

• English

Media Info

• Media Type: Digital/other
• Features: Figures; References; Tables;
• Pagination: p. 89-103
• Monograph Title: RAILROAD FREIGHT TRANSPORTATION RESEARCH NEEDS. PROCEEDINGS OF A CONFERENCE, BETHESDA, MARYLAND, JULY 12-14, 1993
• Serial:
  • Transportation Research Board Conference Proceedings
  • Issue Number: 2
  • Publisher: Transportation Research Board
  • ISSN: 1073-1652

Subject/Index Terms

• TRT Terms: Conferences; Costs; Customer service; Freight transportation; Human factors; Improvements; Level of service; Logistics; Management; Market assessment; Productivity; Railroad equipment industry; Railroads; Research; Safety; Strategic planning; Systems analysis; Technological innovations
• Subject Areas: Administration and Management; Finance; Freight Transportation; Highways; Planning and Forecasting; Railroads; Research; Safety and Human Factors; Vehicles and Equipment;

Filing Info

• Accession Number: 00662855
• Record Type: Publication
• ISBN: 0309055032
• Files: TRIS, TRB
• Created Date: Jul 18 1994 12:00AM