EQUIPMENT INFRASTRUCTURE NEEDS FOR CUSTOMER SATISFACTION AND OPERATIONAL IMPROVEMENT

This paper discusses the future needs of equipment infrastructure in the railroad industry. It begins with some basic generalities concerning the rail environment in the next few decades. This environment will include passenger traffic. The freight equipment will be sharing track of similar design as the passenger equipment. Because passenger transportation is, by its nature, a just-in-time delivery system, the freight equipment operating in the same environment must be reliable in order to minimize delays. It must also provide reduced dynamic loads to avoid rapid or catastrophic track degradation in conjunction with passenger traffic. The goals of freight and passenger rail transportation are essentially the same--to reduce the overall transit time while retaining a cost structure that allows them to maintain a cost competitive advantage. Factors that will have a great impact on the future design of equipment include availability and reliability, as well as customer needs. Ride quality will be a major driving force for customer satisfaction. Specific areas that need improvement are the braking system and the coupling system. Scheduled maintenance should be addressed when future equipment design is considered. The vehicle and track system should be considered as a whole. In conclusion the paper provides a list of the characteristics of a "perfect rail vehicle", a list of the steps that must be taken to ensure that future rail equipment meets or exceeds the requirements of the railroad industry and its customers, and a list of the actions that must be taken now relative to equipment to ensure the survival of the railroad industry.

Language

  • English

Media Info

  • Media Type: Digital/other
  • Features: References;
  • Pagination: p. 54-58
  • Monograph Title: RAILROAD FREIGHT TRANSPORTATION RESEARCH NEEDS. PROCEEDINGS OF A CONFERENCE, BETHESDA, MARYLAND, JULY 12-14, 1993
  • Serial:

Subject/Index Terms

Filing Info

  • Accession Number: 00662853
  • Record Type: Publication
  • ISBN: 0309055032
  • Files: TRIS, TRB
  • Created Date: Jul 18 1994 12:00AM