QUALITY OF CUSTOMER SERVICE--THE CHALLENGE FOR CONTAINER SHIPPING

This study examines the question of what kind of containership can best provide quality service. Ship designs with different features as to size, capacity, deck design and cargo handling technology are compared and evaluated. The analysis of customer service reveals that the prevailing strategy favoring large-scale "megaships" and centralized port facilities is a risky one. As an alternative, the analysis favors a ship of compact size with self-loading and new cargo technology. This concept--the "Twin Tech Ship"--beats the odds against economies of scale with fast port operations, access to ports close to the customers, low costs, secure cargo handling, and flexible routes. These are the keys to high-quality customer service that will make container shipping competitive in the future electronic marketplace.

Media Info

  • Features: References;
  • Pagination: 4p.

Subject/Index Terms

Filing Info

  • Accession Number: 00661533
  • Record Type: Publication
  • Source Agency: Maritime Technical Information Facility
  • Files: TRIS
  • Created Date: Jul 21 1994 12:00AM