PUTTING QUALITY ONTO THE ROAD
A conceptual model is described for the application of Quality Management to the realm of heavy road vehicle operations. The model is based on there being a 'second order' customer-supplier relationship between the Road Transport Authorities and those who operate heavy road vehicles. Quality Assurance for the 'product' of safe and productive road use is determined to be the responsibility of the heavy road vehicle operator and to require a Quality Management System. Through use of a Quality Management System the emphasis in heavy road vehicle operations becomes one of preventing rather than detecting non compliance to road use regulations. This approach provides benefit to both operators and Road Transport Authorities. Further scope for improvement is identified through changing the road use regulations from being prescriptive to be expressed in terms of the desired performance outcomes. Proposed application of the model to the movement of heavy loads over bridges in Western Australia is described in terms of being analogous to the use of Quality Assurance in works contracts. (A) For the covering entry of this conference, see IRRD abstract no. 843369.
- Record URL:
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Corporate Authors:
ARRB
Melbourne, Victoria Australia -
Authors:
- BINNING, N J
- O'NEILL, A J
- Conference:
- Publication Date: 1992
Language
- English
Media Info
- Features: References;
- Pagination: p. 101-15
Subject/Index Terms
- TRT Terms: Conferences; Districts and authorities; Heavy vehicles; Mathematical models; Private enterprise; Quality assurance; Traffic regulations; Transportation departments
- ITRD Terms: 8525: Conference; 1236: Lorry; 6473: Mathematical model; 9118: Private; 9123: Quality assurance; 1544: Traffic regulations; 253: Transport authority
- Subject Areas: Data and Information Technology; Law;
Filing Info
- Accession Number: 00632448
- Record Type: Publication
- Source Agency: ARRB
- Files: ITRD, ATRI
- Created Date: Jul 1 1993 12:00AM