ENGINEERING METHODS AND ECONOMIC CONSIDERATIONS INVOLVED IN IMPROVING THE QUALITY OF TRANSPORTATION SERVICE

The principal elements in freight service quality are identified as reliability in scheduled arrival time, elapsed time and equipment availability; as schedule compatibility with customer's requirements; and in freedom from loss and damage. Acceptable levels of quality will differ with customers and commodities. The FRA-sponsored study by the Massachusetts Institute of Technology of a specific Southern Railway region are discussed. In addition to this fully documented study, investigations carried on by Canadian Pacific, Denver & Rio Grande Western, Illinois Central Gulf, Rock Island and Santa Fe are mentioned. The cost effectiveness of quality improvement programs is not widely documented, but the MIT/Southern study is an exception.

  • Corporate Authors:

    American Railway Engineering Association

    59 East Van Buren Street
    Chicago, IL  USA  60605
  • Publication Date: 1976-1

Media Info

  • Features: Figures; Tables;
  • Pagination: p. 284-99
  • Serial:
    • AREA BULLETIN
    • Volume: 77
    • Publisher: American Railway Engineering Association

Subject/Index Terms

Filing Info

  • Accession Number: 00131314
  • Record Type: Publication
  • Source Agency: AREA Bulletin
  • Report/Paper Numbers: Bulletin 656
  • Files: TRIS
  • Created Date: Apr 21 1976 12:00AM