Performance of an airport passenger terminal generally has something to do with moving travelers and their bags between aircraft and ground transportation, but airport operators, travelers, airlines, and other users of the terminal have a range of concerns about comfort, convenience, costs, and ambiance that should accompany this movement and will assess performance in terms of such factors. The principal factors comprising a framework for describing airport passenger terminal performance are presented, focusing primarily on passengers, airlines, and the airport operator. Specific measures that may be used to assess performance within this framework are considered, along with computational tools that might be developed to support more systematic assessment of airport terminal investments and operating strategies.

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  • Corporate Authors:

    Pergamon Press, Incorporated

    Headington Hill Hall
    Oxford OX30BW,    
  • Authors:
    • Lemer, A C
  • Publication Date: 1992-1

Media Info

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Filing Info

  • Accession Number: 00620722
  • Record Type: Publication
  • Files: TRIS
  • Created Date: Mar 31 1992 12:00AM