A variety of techniques have been developed to manage incidents efficiently. However, very little guidance exists for agencies wishing to initiate such efforts. This document serves to provide this guidance by discussing the process of developing and implementing an incident management system. Generally, the process consists of seven steps: defining the problem, setting goals and objectives, developing alternatives, evaluating and selecting from those alternatives, implementing, re-evaluating after a specified time, and refining the system. The alternatives which were developed in this document fall under five basic categories depending on how they benefit incident management efforts. These categories include incident detection, response, site management, clearance, and motorist information. Specific information, including technique description, relative costs and benefits, operational requirements, and funding variations, is given for each incident management technique included in these categories. More generally, concerns such as jurisdictional issues, geographical constraints, available resources, operational procedures, training requirements, and administrative coordination are discussed in detail to aid in mitigating difficulties early in the incident management system development process.

  • Record URL:
  • Corporate Authors:

    University of Washington, Seattle

    Seattle, WA  United States  98195

    Washington State Department of Transportation

    Transportation Building, 310 Maple Park Avenue SE, P.O. Box 47300
    Olympia, WA  United States  98504-7300

    Federal Highway Administration

    1200 New Jersey Avenue, SE
    Washington, DC  United States  20590
  • Authors:
    • Mannering, F
    • Hallenbeck, M
    • Koehne, J
  • Publication Date: 1991-8

Media Info

  • Features: Figures; Photos; References; Tables;
  • Pagination: 300 p.

Subject/Index Terms

Filing Info

  • Accession Number: 00618097
  • Record Type: Publication
  • Report/Paper Numbers: WA-RD 224.1
  • Contract Numbers: GC8719, Task 24
  • Created Date: Dec 31 1991 12:00AM