DECISION MAKING PROCESSES IN COMMUNITY TRANSPORT ORGANISATION

The aim of this research was to rectify the absence of information on how decisions relating to service provision are made by the increasing numbers of community transport (CT) operators in the voluntary sector. Three CT operators were selected for detailed study, with the fictional designations "Metro CT", "Provincial CT" and "Capital CT". There were marked differences at the strategy level in terms of the degree of commitment to growth. Of particular significance in whether a strategy of growth was pursued was the leadership approach of their key staff. All three organizations are moving in the direction of greater professionalism and away from their community roots. Much of the evidence suggests that CT organizations are being forced towards adopting the practices of private sector transport operators, but this need not be the case. The British trends are contrasted with the North American and European patterns. The research has identified a constellation of factors that have implications for operational decision making in CT organizations and has explored the interconnections between them.

  • Availability:
  • Corporate Authors:

    Loughborough University of Technology

    Department of Transport Technology
    Loughborough, Leicestershire,   England 
  • Authors:
    • Bryman, A
    • GILLINGWATER, D
    • MCGUINNESS, I
  • Publication Date: 1990-4

Language

  • English

Media Info

Subject/Index Terms

Filing Info

  • Accession Number: 00606012
  • Record Type: Publication
  • Source Agency: Transport and Road Research Laboratory (TRRL)
  • ISBN: 0-904947-19-X
  • Report/Paper Numbers: TT 9005
  • Files: ITRD, TRIS
  • Created Date: Mar 31 1991 12:00AM