In this report, current working practices in the freight transport industry relating to delivering goods outside of normal working hours are discussed. Reasons for such deliveries are identified as: (1) the need to avoid periods of high traffic congestion; (2) the need to comply with restrictions on delivery times; (3) the need to meet the requirements of the recipient of goods; and (4) the improvement of operating efficiency and cost effectiveness. A short questionnaire was circulated to 3000 members of the Freight Transport Association (FTA), from which 571 replies were returned. The information obtained was used to identify: (a) the extent of out of hours deliveries; (b) where made; and (c) when made, and the results analysed. Fifteen case studies are also presented, from which the benefits and problems associated with out of hours deliveries are identified. The benefits include: level of service provided to customers; efficient use of vehicles and other assets; increased productivity; and lower operating costs. Some problems are identified as: access to premises; staff resistance to shift working; security; environmental considerations. The major problem is the ability of the customer to accept goods outside normal working hours, and a positive approach to the customer is required to influence this.

  • Corporate Authors:

    Freight Transport Association

    Hermes House, St. Johns Road
    Tunbridge Wells, Kent TN4 9UZ,   England 
  • Authors:
    • -
  • Publication Date: 1989-11


  • English

Media Info

  • Pagination: 43 p.
  • Serial:
    • Freight Facts
    • Issue Number: 3/89
    • Publisher: Freight Transport Association

Subject/Index Terms

Filing Info

  • Accession Number: 00604593
  • Record Type: Publication
  • Source Agency: Transport and Road Research Laboratory (TRRL)
  • Files: ITRD, TRIS
  • Created Date: Feb 28 1991 12:00AM