TRANSPORTATION FOR THE ELDERLY AND THE HANDICAPPED. SPEAKER 2

The history is outlined and the operations are briefly described of a transportation service (Handicabs) for the elderly and handicapped in Milwaukee. The service offers door-to-door, low-cost, safe transport of passengers by employees trained in handling wheelchairs and disabled passengers. For the success of the system, it is considered that the users must become aware of the type of service offered. The commission arrangement with the driver is considered essential for the efficiency and economics of a demand-responsive service. The operator must keep the turnover rate as low as possible. Detailed and accurate information (does passenger have a wheelchair or must it be provided? is the passenger on the second floor? etc.) is critically important. Correct billing information (Medicaid information) must be obtained on the initial order. Good dispatching is as important as good information gathering. Adequate 2-way radio control, and drivers efficient in wheelchair handling and ambulatory assistance are also considered essential. To better serve the health community, handicabs has developed a nonpaid advisory group of representatives of the health care community, a consultant group from the private agency field to advise on agency matters, and user input aids such as addressed evaluation forms.

Media Info

  • Media Type: Print
  • Pagination: pp 66-68
  • Monograph Title: DEMAND-RESPONSIVE TRANSPORTATION SYSTEMS & SERVICES
  • Serial:

Subject/Index Terms

Filing Info

  • Accession Number: 00126168
  • Record Type: Publication
  • Files: TRIS, TRB, ATRI
  • Created Date: Dec 3 1981 12:00AM