The history is outlined and the operations are briefly described of a transportation service (Handicabs) for the elderly and handicapped in Milwaukee. The service offers door-to-door, low-cost, safe transport of passengers by employees trained in handling wheelchairs and disabled passengers. For the success of the system, it is considered that the users must become aware of the type of service offered. The commission arrangement with the driver is considered essential for the efficiency and economics of a demand-responsive service. The operator must keep the turnover rate as low as possible. Detailed and accurate information (does passenger have a wheelchair or must it be provided? is the passenger on the second floor? etc.) is critically important. Correct billing information (Medicaid information) must be obtained on the initial order. Good dispatching is as important as good information gathering. Adequate 2-way radio control, and drivers efficient in wheelchair handling and ambulatory assistance are also considered essential. To better serve the health community, handicabs has developed a nonpaid advisory group of representatives of the health care community, a consultant group from the private agency field to advise on agency matters, and user input aids such as addressed evaluation forms.

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  • Supplemental Notes:
    • Presented at the Fifth Annual International Conference on Demand-Responsive Transportation Systems conducted by the TRB, Nov. 11-13, 1974, Oakland, Calif.; and co-sponsored by American Public Transit Association, California DOT, Alameda-Contra Costa Transit, MIT, UMTA and Technology Sharing Program of U.S. DOT. Distribution, posting, or copying of this PDF is strictly prohibited without written permission of the Transportation Research Board of the National Academy of Sciences. Unless otherwise indicated, all materials in this PDF are copyrighted by the National Academy of Sciences. Copyright © National Academy of Sciences. All rights reserved.
  • Corporate Authors:

    Transportation Research Board

    500 Fifth Street, NW
    Washington, DC  United States  20001
  • Authors:
    • Lovdahl, J Leonard
  • Conference:
  • Publication Date: 1975

Media Info

  • Media Type: Digital/other
  • Pagination: pp 66-68
  • Serial:

Subject/Index Terms

Filing Info

  • Accession Number: 00126168
  • Record Type: Publication
  • Files: TRIS, TRB, ATRI
  • Created Date: Dec 3 1981 12:00AM