The essential features of demand-responsive transportation (DRT) are reviewed. The first step in implementing a DRT system is to establish goals and objectives. Goals should be specific and objectives should be set to measure goal achievement. Program management is extremely important, and the program manager should be at a high level in the organization, able to make decisions and able to report directly to the transit agency, community, city council or the mayor. Planning design must be considered a part of system design which also includes determination of hours of service, fare collection methods, type of control system, location of the control center, and areas of high ridership potential. Point-to-point travel times must be determined. Topographic features (hilliness) and accessibility will determine the level of service (design of the system and number of vehicles). Funding sources should be explored before a DRT service is started. Capital costs of most DRT systems are covered by matching grants. Local business managers, taxi operators and private transit operators should be included in discussions of DRT from the outset. Public support must be maintained during the laps between the time the decision is made and the time the DRT system begins service. During the implementation phase, marketing and sales promotion are important. Also during this phase, phase control procedures must be carried out and control personnel selected and trained. Spatial perception tests are useful in the selection of employees.

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  • Supplemental Notes:
    • Presented at the Fifth Annual International Conference on Demand-Responsive Transportation Systems conducted by the TRB, Nov. 11-13, 1974, Oakland, Calif.; and co-sponsored by American Public Transit Association, California DOT, Alameda-Contra Costa Transit, MIT, UMTA and Technology Sharing Program of U.S. DOT. Distribution, posting, or copying of this PDF is strictly prohibited without written permission of the Transportation Research Board of the National Academy of Sciences. Unless otherwise indicated, all materials in this PDF are copyrighted by the National Academy of Sciences. Copyright © National Academy of Sciences. All rights reserved.
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    Transportation Research Board

    500 Fifth Street, NW
    Washington, DC  United States  20001
  • Authors:
    • Helsing, Roy G
  • Conference:
  • Publication Date: 1975

Media Info

  • Media Type: Digital/other
  • Pagination: pp 39-41
  • Serial:

Subject/Index Terms

Filing Info

  • Accession Number: 00126160
  • Record Type: Publication
  • Files: TRIS, TRB, ATRI
  • Created Date: Dec 3 1981 12:00AM