ASSESSING RAIL SERVICE QUALITY. TRAFFIC AND TRANSPORT POLICY BETWEEN RURAL AND URBAN AREA, TO AN INTEGRAL APPROACH ON REGIONAL LEVEL. TRANSPORTATION PLANNING COLLOQUIUM 1989, THE HAGUE, NOVEMBER 30 - DECEMBER 1, 1989. VOLUME II

Whilst network South East (nse) undertake a regular quality monitor, it is based on a list of pre-defined attributes of the rail service, and provides no quantification of the valuation attributable to improvements in quality. The study described in this paper set out to provide this additional data, but also to re-examine the definition of 'quality of service'. It is argued that it is not sufficient to define quality of service from the operator's point of view, but that the definition, if it is to be useful, should be based on the customers' perceptions. For the covering abstract of the conference see IRRD 825702.

• Corporate Authors:

  Colloguium Vervoersplanologisch Speurwerk

  P.O. Box 45
  Delft,   Netherlands 
• Authors:
  • COPLEY, G
  • Lee, M J
• Publication Date: 1989

Language

• English

Media Info

• Pagination: p. 439-454
• Serial:
  • Publication of: Colloquium Vervoersplanologisch Speurwerk
  • Publisher: Colloguium Vervoersplanologisch Speurwerk

Subject/Index Terms

• TRT Terms: Conferences; Evaluation and assessment; Federal government; Financing; Level of service; Operating costs; Peak periods; Public transit; Quality control; Railroad transportation; Work trips
• Uncontrolled Terms: Decreases; Quality
• Geographic Terms: United Kingdom
• Subject Areas: Data and Information Technology; Finance; Planning and Forecasting; Public Transportation; Railroads;

Filing Info

• Accession Number: 00498325
• Record Type: Publication
• Source Agency: Transport and Road Research Laboratory (TRRL)
• Files: ITRD, TRIS
• Created Date: Sep 30 1990 12:00AM