TOTAL QUALITY AND RAILROAD SURVIVAL

Railroad's survival in the 1990's depends on recapturing lost market share through getting securely in touch with customers and employees, which is the essence of Total Quality.

• Availability:
  • Find a library where document is available. Order URL: https://www.library.northwestern.edu/find-borrow-request/requests-interlibrary-loan/lending-institutions.html
• Authors:
  • HOWARD, R J
• Publication Date: 1989-9

Media Info

• Features: Photos;
• Pagination: 3 p.
• Serial:
  • Progressive Railroading
  • Volume: 33
  • Issue Number: 9
  • Publisher: Trade Press Publishing Corporation
  • ISSN: 0033-0817
  • Serial URL: http://www.progressiverailroading.com

Subject/Index Terms

• TRT Terms: Customers; Labor relations; Market share; Quality of service; Railroads
• Subject Areas: Highways; Planning and Forecasting; Railroads;

Filing Info

• Accession Number: 00488006
• Record Type: Publication
• Files: TRIS
• Created Date: Sep 30 1989 12:00AM