Within the context of an internal consultant, interventions in management behavior were made to achieve specific changes in activities, interactions and sentiments. The immediate goal was for reduction of accidents in Hamilton Territory by changing the interaction pattern between management and employee or, between management and the unions as representatives of the employees. A team action sheet was completed at the end of each consultant-client managers meeting. At the fifth meeting the group agreed to the consultant's meeting with the union chairmen. At the sixth meeting it was agreed to have management union safety meetings approximately every two months. For compiling accident statistics the ratio was calculated on a four month moving average. The committee was made aware of the skimpiness of their accident reports and steps were taken to have the supervisors take more care in their preparation. The committee was to examine the discuss conditions and acts which may cause accidents in order to recommend and implement corrective actions. This function led to the revival of accident hazard memos. An initial means of communicating with employees was the use of video tapes, showing proper methods of operation. Employees were asked to complete a questionnaire indicating their response to the presentation. After three attempts face-to-face communication was favored over video tapes. Results show a reduction in accident rate in the first year, an upswing and subsequent reduction to new levels in the second year. These results are according to interpretation by the author.

  • Corporate Authors:

    Canadian National Railways

    935 la Gauchetiere Street, West
    Montreal, Quebec H3C 3N4,   Canada 
  • Authors:
    • Brooker, W M
  • Publication Date: 0

Media Info

  • Features: Figures; References;
  • Pagination: 20 p.

Subject/Index Terms

Filing Info

  • Accession Number: 00127416
  • Record Type: Publication
  • Source Agency: National Safety Council Safety Research Info Serv
  • Files: TRIS
  • Created Date: Mar 29 1976 12:00AM