MEASURING THE EFFECTIVENESS OF PHYSICAL DISTRIBUTION CUSTOMER SERVICE PROGRAMS

No abstract provided.

• Availability:
  • Find a library where document is available. Order URL: https://www.library.northwestern.edu/find-borrow-request/requests-interlibrary-loan/lending-institutions.html
• Supplemental Notes:
  • BY MARTI J. RHEA (NORTH TEXAS STATE UNIVERSITY) AND DAVID L. SHROCK (ARIZONA STATE UNIVERSITY)
• Authors:
  • Rhea, M J
  • Shrock, D L
• Publication Date: 1987

Language

• English

Media Info

• Pagination: p. 31-45
• Serial:
  • Journal of Business Logistics
  • Volume: 8
  • Issue Number: 1
  • Publisher: Wiley-Blackwell Publishers Limited
  • ISSN: 0197-6729
  • EISSN: 2158-1592
  • Serial URL: http://onlinelibrary.wiley.com/journal/10.1002/(ISSN)2158-1592

Subject/Index Terms

• TRT Terms: Customer service; Physical distribution
• Subject Areas: Freight Transportation;

Filing Info

• Accession Number: 00434297
• Record Type: Publication
• Source Agency: Northwestern University, Evanston
• Files: TLIB
• Created Date: Aug 31 1988 12:00AM