The preliminary analysis of Point-To-Point Trip Management (PTPTM) was prepared for the Urban Mass Transportation Administration in Washington, D.C. PTPTM is concerned with providing prospective riders of mass transit with the necessary detailed information for particular trips. This report contains the results of a literature search on automation in the telephone information center, and analyzes the data collected from 29 existing centers. Additionally, on-site visits were made to three operational centers, and tapes of actual telephone inquiries and responses were obtained and analyzed. The use of microfiche and computers are examined as an aid to the operators in these centers. Total automation of these centers is also discussed. Conclusions and recommendations for further study in this area, and an annotated bibliography, are also part of this report.

  • Supplemental Notes:
    • Sponsored in part by Urban Mass Transportation Administration, Washington, D.C.
  • Corporate Authors:

    National Bureau of Standards

    Technical Analysis Division
    Washington, DC  United States  20234

    Urban Mass Transportation Administration

    400 7th Street, SW
    Washington, DC  United States  20590
  • Authors:
    • Kienstra, W G
    • Minnick, D J
  • Publication Date: 1975-2-7

Media Info

  • Pagination: 27 p.

Subject/Index Terms

Filing Info

  • Accession Number: 00090515
  • Record Type: Publication
  • Source Agency: Urban Mass Transportation Administration
  • Report/Paper Numbers: NBSIR-75-665 Final Rpt., UMTA-MD-06-0014-75-1
  • Contract Numbers: DOT-AT-20018
  • Files: TRIS, USDOT
  • Created Date: May 29 1981 12:00AM