MEASURING THE EFFECTIVENESS OF LOCAL GOVERNMENT SERVICES: TRANSPORTATION

A consumer-oriented approach is made to assessing the quality of local transportation. The authors propose a system that local governments may use to estimate how well their transportation-related services are serving their citizens. Twelve specific measures of effectiveness, keyed to such broad goals as accessibility, convenience, travel time, safety, and maintenance of environmental quality, are proposed. Ways to collect and analyze the necessary data are indicated. Summary recommendations and cost estimates for carrying out the measurement system are provided.

• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/isbn/ISBN87760387
• Supplemental Notes:
  • Library of Congress Catalog Card no. 72-95475.
• Corporate Authors:

  Urban Institute

  2100 M Street, NW
  Washington, DC  United States  20037
• Authors:
  • Winnie, R E
  • Hatry, H P
• Publication Date: 1972

Media Info

• Pagination: 92 p.

Subject/Index Terms

• TRT Terms: Accessibility; Costs; Environmental impacts; Level of service; Local government; Measures of effectiveness; Performance; Performance evaluations; Public transit; Quality control; Transportation; Transportation planning; Travel time; Urban transportation
• Uncontrolled Terms: Convenience; Cost data; Effectiveness; Performance indicators; Quality; Transportation systems
• Subject Areas: Administration and Management; Economics; Society; Transportation (General);

Filing Info

• Accession Number: 00081177
• Record Type: Publication
• Source Agency: NP
• ISBN: ISBN-8776-038-7
• Report/Paper Numbers: URI-16000
• Contract Numbers: HUD-H-990
• Files: TRIS
• Created Date: Mar 26 1975 12:00AM