Arbitration is a legal process in which two or more people agree to permit a third person to decide a dispute between them. Auto Line is the Better Business Bureau's arbitration program established in 1978 to settle disputes between consumers and certain automobile manufacturers which have pledged in advance to arbitrate complaints about their products and repairs if mediation efforts fail. Using an actual case of arbitration, this article describes in detail the procedure followed, selecting arbitrators, preparing the case, and what happens when the consumer wins.

  • Availability:
  • Corporate Authors:

    Consumer's Research Incorporated

    517 Second Street NW
    Washington, DC  United States  20002
  • Authors:
    • Gutterman, J
  • Publication Date: 1984-4

Media Info

  • Pagination: p. 25-27
  • Serial:
    • Consumers' Research
    • Volume: 67
    • Issue Number: 4
    • Publisher: Consumer's Research Incorporated
    • ISSN: 0095-2222

Subject/Index Terms

Filing Info

  • Accession Number: 00391316
  • Record Type: Publication
  • Source Agency: National Highway Traffic Safety Administration
  • Report/Paper Numbers: HS-037 077
  • Files: HSL, USDOT
  • Created Date: Dec 30 1984 12:00AM