THE EFFECTIVENESS OF TELEPHONE INFORMATION SERVICE IN TRANSIT

This report analyzes the effectiveness of telephone information services provided by public transit authorities in the United States. The report is based primarily on the results of fifteen case studies conducted at diverse transit authorities, as well as a literature search. The following technologies are examined: 1) microfiche and computerized methods of data retrieval; 2) automatic-call-distributor equipment with management information system (MIS) capability; and 3) computerized rider information systems (CRIS). In addition, institutional and labor issues involved in the provision of telephone information service are discussed. The report provides both an issue-by-issue analysis as well as a description of how each case study site provides telephone information, including performance measurements, costs, and benefits. A draft of this report was reviewed by each case study site which provided primary data, and by the Transportation Systems Center and Urban Mass Transportation Administration. Their comments have been incorporated into the final report in a manner which ensures that the objectivity of the assessment is not compromised.

  • Corporate Authors:

    Dynatrend, Incorporated

    21 Cabot Road
    Woburn, MA  United States  01801

    Urban Mass Transportation Administration

    400 7th Street, SW
    Washington, DC  United States  20590
  • Authors:
    • Cutler, M R
    • Potter, R F
  • Publication Date: 1984-2

Media Info

  • Pagination: n.p.

Subject/Index Terms

Filing Info

  • Accession Number: 00386306
  • Record Type: Publication
  • Contract Numbers: DTRS-57-80-C-00085
  • Files: TRIS, USDOT
  • Created Date: Jul 30 2003 12:00AM