Analyzing travel captivity by measuring the gap in travel satisfaction between chosen and alternative commute modes

In this study, the authors investigated travel captivity from the perspective of travel satisfaction. Using survey data from 565 commuters in Portland, Oregon, the authors compared satisfaction with the most recent commute trip (using the chosen mode) and hypothetical commute satisfaction if using an alternative mode. The difference in travel satisfaction between the chosen and alternative mode – referred to as the travel satisfaction gap – was used as a fine-grained proxy measure of travel captivity. Results indicate that active mode (walk/bicycle) users would be less satisfied when the alternative modes were auto or transit, while auto and transit commuters would be slightly more satisfied if they commuted by walking or bicycling. These outcomes suggest that auto users are most captive, while active travelers are mostly choice users. Results also show that respondents would be more satisfied with an alternative mode if it would enable more talking to other passengers.

• Record URL:
  https://doi.org/10.1016/j.trd.2021.102965
• Record URL:
  http://www.sciencedirect.com/science/article/pii/S1361920921002637
• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/issn/13619209
• Supplemental Notes:
  • © 2021 Elsevier Ltd. All rights reserved. Abstract reprinted with permission of Elsevier.
• Authors:
  • Humagain, Prasanna
  • De Vos, Jonas
  • Singleton, Patrick A
• Publication Date: 2021-8

Language

• English

Media Info

• Media Type: Web
• Features: References;
• Pagination: 102965
• Serial:
  • Transportation Research Part D: Transport and Environment
  • Volume: 97
  • Issue Number: 0
  • Publisher: Elsevier
  • ISSN: 1361-9209
  • Serial URL: http://www.sciencedirect.com/science/journal/13619209

Subject/Index Terms

• TRT Terms: Commuters; Commuting; Customer satisfaction; Mode choice; Travel behavior
• Geographic Terms: Portland (Oregon)
• Subject Areas: Passenger Transportation; Transportation (General);

Filing Info

• Accession Number: 01782813
• Record Type: Publication
• Files: TRIS
• Created Date: Sep 24 2021 10:21AM