Transit Training Needs Assessment: Identifying Current and Future Training Needs of the Public Transportation Industry, Final Report

This study, commissioned by the National Transit Institute (NTI) as part of its work to address training needs, investigated skills gaps among the workforce of the U.S. public transportation industry, identified strategies to address those gaps, and explored approaches to more successfully recruit and retain the full spectrum of the transit workforce, from frontline to technical to professional staff. The researchers documented five recurring areas of cross-cutting training needs: communicating with the public, conflict resolution, verbal and written communication skills, leadership and supervision skills, and understanding of disability issues and communication with populations with diverse abilities. The researchers also documented training to understand rapidly-changing technologies as a significant area of concern, as the need for such training cuts across many job duties and positions.

• Record URL:
  https://doi.org/10.21949/1520677
• Record URL:
  https://rosap.ntl.bts.gov/view/dot/55684
• Corporate Authors:

  Rutgers University, New Brunswick

  Alan M. Voorhees Transportation Center
  33 Livingston Avenue
  New Brunswick, NJ  United States  08901

  Federal Transit Administration

  Office of Research, Demonstration and Innovation
  1200 New Jersey Avenue, SE
  Washington, DC  United States  20590

  Research and Innovative Technology Administration

  1200 New Jersey Avenue, SE
  Washington, DC  United States  20590
• Authors:
  • Noland, Robert B
  • DiPetrillo, Stephanie
  • Lubin, Andrea
• Publication Date: 2021-3

Language

• English

Media Info

• Media Type: Digital/other
• Features: Appendices; Figures; References; Tables;
• Pagination: 123p

Subject/Index Terms

• TRT Terms: Employees; Needs assessment; Personnel retention; Public transit; Recruiting; Training
• Subject Areas: Administration and Management; Education and Training; Public Transportation;

Filing Info

• Accession Number: 01771692
• Record Type: Publication
• Report/Paper Numbers: FTA Report No. 0191
• Files: NTL, TRIS, ATRI, USDOT
• Created Date: May 21 2021 10:54AM