Transforming Government: Six Years of Continuous Improvement in the Federal Lands Highway Organization: 1990 to 1995

The Federal Lands Highway Office is a relatively small organization within the Federal Highway Administration, part of the United States Department of Transportation. The experiences of this group of 615 people are of interest to all organizations, both public and private. In the pages of this document are examples of soaring success and bone-jarring failure. You will read about moments of inspiration and periods of despair. You will be able to see an organization change from one where decisions came from the top to one that is driven from every part. Attempts at transforming organizations have met with more failure than success. This book describes how one organization successfully navigated the tricky waters of change.


  • English

Media Info

  • Media Type: Digital/other
  • Features: Figures; Photos;
  • Pagination: 392p

Subject/Index Terms

Filing Info

  • Accession Number: 01764626
  • Record Type: Publication
  • Report/Paper Numbers: FHWA-FLP-96-009
  • Created Date: Jan 15 2021 11:15AM