Proposed revisions of regulation 261/2004: Endangering passengers’ rights and going against the international trend?
This paper analyses the 2020 revisions of Regulation 261/2004 published in February from a passenger perspective. While current Regulation 261 is criticised for being too consumer-friendly, the proposal takes the opposite stand. As it now stands, the proposal endangers passengers’ rights by increasing delay and cancellation lengths or by excluding delays at non-EU airports. The inclusion of tarmac delay could result in abuses from airlines. While bringing some clarity, the exhaustive list of extraordinary circumstances also creates new questions. The proposal also includes well-overdue changes such as the inclusion of missed connecting flights and a stronger role for National Enforcement Bodies (NEBs). Overall the proposal weakens passenger rights without real justifications.
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- Defossez, Delphine
- Publication Date: 2021-3
- Media Type: Web
- Features: Appendices; References;
- Journal of Air Transport Management
- Volume: 91
- Issue Number: 0
- Publisher: Elsevier
- ISSN: 0969-6997
- Serial URL: http://www.sciencedirect.com/science/journal/09696997
- TRT Terms: Airport operations; Flight delays; Legal factors; Legal rights; Passengers; Regulations
- Subject Areas: Aviation; Law; Terminals and Facilities;
- Accession Number: 01764717
- Record Type: Publication
- Files: TRIS
- Created Date: Jan 3 2021 3:09PM