Learning from Rider Security and Service Programs in U.S. Transit Systems

How do transit systems around the country work to create safe, comfortable travel on buses and trains? Part of the answer is: transit security and service staff who are not sworn police officers. This research reviews the results of deploying such staff at transit agencies around the country. Safety and comfort challenges on transit share commonalities with similar challenges in some downtowns, so this research also studied the experience of two downtowns that deploy non-police staff. COVID-19 has not reduced the need to understand the record of security and service staff programs. More likely, as agencies look to increase service again, and non-essential customers look to return to using transit, agencies will be asking how they can make that return as safe as possible. The types of staff researched here should be part of those conversations.


  • English

Media Info

  • Media Type: Digital/other
  • Features: References; Tables;
  • Pagination: 17p

Subject/Index Terms

Filing Info

  • Accession Number: 01763516
  • Record Type: Publication
  • Report/Paper Numbers: TRBAM-21-03509
  • Files: TRIS, TRB, ATRI
  • Created Date: Dec 23 2020 11:03AM