Integrating Social Media with Emergency Management at Airports

Social media is an important, if not crucial, tool for sharing information among individuals and for connecting organizations with their customers. For this reason, social-media managers at airports are critical to emergency management for information gathering and sharing. This WebResource provides guidance to airport operators on integrating social media into emergency management (SMEM) for the purposes of information gathering and sharing during incidents, emergencies, and irregular operations. The process for developing an SMEM program is presented as a series of steps; users can work through the steps in sequence or concentrate only on those that address their airport’s particular needs. This guidance is supplemented by various tools and resources, which include a Self-Assessment Tool to determine an airport’s current level of SMEM integration and a discussion of social media tool options and how to select and implement them.


  • English

Media Info

  • Media Type: Web
  • Features: Bibliography; Glossary;
  • Pagination: n.p.
  • Serial:
  • Publication flags:

    Open Access (libre)

Subject/Index Terms

Filing Info

  • Accession Number: 01751845
  • Record Type: Publication
  • Files: TRIS, TRB, ATRI
  • Created Date: Sep 15 2020 7:47AM