COLUMBUS, OHIO, VOICE RESPONSE SYSTEM DEMONSTRATION AND EVALUATION

The Voice Response System (VRS) was subjected to a 4-month demonstration in the Columbus, Ohio, Flight Service Station (FSS) preflight area. The purpose of the experiment was to test and evaluate the VRS system, user acceptance, and the effects on the specialists/facility workload, and to determine the general impact of VRS on the Columbus (CMH) FSS preflight area. In addition, the test permitted collection of technical performance data which could serve as the framework for an integrated national system for the mass dissemination of weather information. It is concluded that the VRS caused a shift in user demand/preference, reduced FSS briefer workload, reduced demand for basic pilots automatic telephone weather answering service (PATWAS), and was determined to be acceptable to the general aviation user. (Author)

• Corporate Authors:

  Federal Aviation Administration

  William J. Hughes Technical Center, Airport Technology Research and Development Branch
  Atlantic City International Airport
  Atlantic City, NJ  United States  08405

  Federal Aviation Administration

  800 Independence Avenue, SW
  Washington, DC  United States  20591
• Authors:
  • Henline, J C
• Publication Date: 1981-6

Media Info

• Pagination: 54 p.

Subject/Index Terms

• TRT Terms: Acceptance; Automation; Demonstration projects; Facilities; Flight; Impacts; Integrated systems; Labor; Mass; Needs assessment; Performance; Physical distribution; Railroad stations; Reduction (Chemistry); Specialists; Speech; Telephone equipment; Voice communication
• Uncontrolled Terms: Acceptability; Demonstrations; User needs; Work
• Geographic Terms: Ohio; United States
• Old TRIS Terms: Collection; Performance engineering; Reduction; Response; Weather communications
• Subject Areas: Economics; Freight Transportation; Railroads; Research; Safety and Human Factors; Society; Terminals and Facilities;

Filing Info

• Accession Number: 00346151
• Record Type: Publication
• Source Agency: National Technical Information Service
• Report/Paper Numbers: FAA-CT-80-50, FAA-RD-81-20
• Files: NTIS, USDOT
• Created Date: Jan 29 2003 12:00AM