Improving Accessibility for People with Mental Health Conditions

The purpose of this paper is to discuss some of the issues that people with a mental health condition face when traveling. After discussing the nature of mental health conditions, some results from a survey carried out by the author of 385 people with a mental health condition are presented. It is shown that 90% of the respondents have anxieties when traveling, and 68% have depression. The paper then discusses the causes of anxiety. These are associated with interactions with other people encountered when traveling, both staff and fellow travelers, wayfinding, including getting lost, finding toilets, using ticket machines, handling money and feelings of not being in control and not being able to obtain help. The complexity of some of situations caused by anxiety are illustrated by some examples. Ways of ameliorating the effects of some of these issues are discussed, including staff training, use of mobile phones, better signposting, and smart ticketing.


  • English

Media Info

  • Media Type: Digital/other
  • Features: References; Tables;
  • Pagination: pp 66-73
  • Monograph Title: TRANSED 2018: 15th International Conference on Mobility and Transport for Older Adults and People with Disabilities
  • Serial:

Subject/Index Terms

Filing Info

  • Accession Number: 01738987
  • Record Type: Publication
  • Files: TRIS, TRB, ATRI
  • Created Date: May 11 2020 2:17PM