Talk About Traffic Safety – an Investigation of Chatbot Technology as a Communication Tool

Snakk om trafikksikkerhet – En utredning av chatbot som formidlingsverktøy

New digital tools have the potential to increase the availability of research on traffic safety. This report investigates the opportunities afforded by a chatbot conveying traffic safety. A chatbot is software that uses speech and text to communicate. Data was collected using literature review and interviews. To be useful, a chatbot needs to be conceptualized to reach a target audience with a need and motivation to learn more about traffic safety. Development of a traffic safety chatbot should be publicly funded through a major collaboration and innovation project. One project idea is to explore how the use of a dialogue-based user interface to influence traffic behaviour, and make the target group better equipped to handle traffic safety.

• Record URL:
  https://www.toi.no/getfile.php?mmfileid=52665
• 
• Summary URL:
  https://www.toi.no/getfile.php/1352668/Publikasjoner/T%C3%98I%20rapporter/2020/1751-2020/1751-2020_Summary.pdf
• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/isbn/9788248011637
• Supplemental Notes:
  • © 2020 Institute of Transport Economics/Transportøkonomisk Institutt. Report in Norwegian; summary in English.
• Corporate Authors:

  Institute of Transport Economics (TØI)

  Gaustadalleen 21
  Oslo,   Norway  N-0349

  Nordic Road Association

  ,    
• Authors:
  • Berge, Siri Hegna
• Publication Date: 2020-4

Language

• Norwegian
• English

Media Info

• Media Type: Digital/other
• Features: Appendices; Figures; Illustrations; References; Tables;
• Pagination: 50p
• Serial:
  • TØI Report
  • Issue Number: 1751/2020
  • Publisher: Institute of Transport Economics (TØI)
  • ISSN: 0808-1190
  • EISSN: 2535-5104
  • Serial URL: https://www.toi.no/publications/category29.html
• Publication flags:

  Open Access (libre)

Subject/Index Terms

• TRT Terms: Information services; Smartphones; Social media; Traffic safety; User interfaces (Computer science)
• Geographic Terms: Norway
• Subject Areas: Data and Information Technology; Highways; Safety and Human Factors;

Filing Info

• Accession Number: 01738591
• Record Type: Publication
• ISBN: 9788248011637
• Report/Paper Numbers: 4729 – NVF Chatbot
• Files: TRIS
• Created Date: Apr 29 2020 5:42PM