How are consumers using collection points? Evidence from Brussels

Environmental assessments of e-commerce often focus on the last mile. Collection points are considered more beneficial than home delivery but this largely depends on how consumers’ collection trips are organised. Because this information is lacking, the authors' objective is to find out how consumers make use of and travel to collection points by means of a street intercept surveys in the Brussels-Capital Region. Findings show that the majority of consumers use collection points after an unsuccessful delivery at home. Most consumers travel less than fifteen minutes by car, chaining several activities to the collection trip.

• Record URL:
  https://doi.org/10.1016/j.trpro.2020.03.163
• Record URL:
  http://www.sciencedirect.com/science/article/pii/S235214652030363X
• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/issn/23521465
• Supplemental Notes:
  • © 2020 Heleen Buldeo Rai et al. Published by Elsevier B.V. Abstract reprinted with permission of Elsevier.
• Authors:
  • Rai, Heleen Buldeo
  • Cetinkaya, Aysegül
  • Verlinde, Sara
  • Macharis, Cathy
• Publication Date: 2020

Language

• English

Media Info

• Media Type: Web
• Features: References; Tables;
• Pagination: pp 53-60
• Serial:
  • Transportation Research Procedia
  • Volume: 46
  • Issue Number: 0
  • Publisher: Elsevier
  • ISSN: 2352-1465
  • Serial URL: http://www.sciencedirect.com/science/journal/23521465/
• Publication flags:

  Open Access (libre)

Subject/Index Terms

• TRT Terms: Consumer behavior; Delivery service; Electronic commerce; Hubs; Surveys; Urban goods movement
• Geographic Terms: Brussels (Belgium)
• Subject Areas: Freight Transportation; Operations and Traffic Management;

Filing Info

• Accession Number: 01743208
• Record Type: Publication
• Files: TRIS
• Created Date: Jun 19 2020 2:19PM