RESULTS OF CONSUMER SATISFACTION SURVEY. VOLUME VIII

The report presents the results of a survey administered to 2,434 automotive repair shop customers in 1979. It addresses the relationships between specific repair facility characteristics and the customer's evaluation of the automotive repair process.

• Supplemental Notes:
  • Volume 8 of an 8 Volume report; Volumes 1-3 are HS-805 754--HS-805 756; Volumes 5-7 are HS-805 758--HS-805 760.
• Corporate Authors:

  Booz-Allen and Hamilton, Incorporated

  Transportation Consulting Division, 4330 East-West Highway
  Bethesda, MD  United States  20814

  National Highway Traffic Safety Administration

  1200 New Jersey Avenue, SE
  Washington, DC  United States  20590
• Publication Date: 1980-11

Media Info

• Pagination: 47 p.

Subject/Index Terms

• TRT Terms: Attitudes; Automobile repair shops; Automobiles; Consumer behavior; Consumers; Evaluation; Maintenance; Motor vehicles
• Uncontrolled Terms: Characteristics
• Old TRIS Terms: Repair shops; User reactions
• Subject Areas: Highways; Maintenance and Preservation; Vehicles and Equipment; I95: Vehicle Inspection;

Filing Info

• Accession Number: 00337321
• Record Type: Publication
• Source Agency: National Technical Information Service
• Report/Paper Numbers: 9073-081-001-008 Final Rpt., HS-805 761
• Contract Numbers: DOT-HS-7-01666
• Files: HSL, NTIS, TRIS, USDOT
• Created Date: Aug 15 1982 12:00AM