Early efforts of behavioral scientists interested in finding attitude-behavior linkages on the job centered largely on job satisfaction. More recently, organizational commitment has joined job satisfaction as a focal variable and, indeed, shows greater promise as a predictor of both employee participation and worker productivity. Nonetheless, job satisfaction continues to interest organizational scholars, partly due to current societal concern about the quality of working life. Neither concept, however, seems to have found a wide audience within the transit industry. This research attempts to fill that void by assessing the degree of organizational commitment as well as patterns of job satisfaction in a sample of 1244 lower-level employees in 24 public mass transit organizations. Cross-industry comparisons are facilitated by the use of standard measures for which normative data are available. Contrary to the belief of some scholars, lower-level transit employees do become committed to their organizations. On the other hand, overall satisfaction levels were lower for transit employees than for those employed in most comparative occupations. The specific job aspects responsible for dissatisfaction tended to be those related to the rewards and employee treatment that are under control of the organization rather than the nature of the work itself. In general, the unique pattern of job concerns found among transit employees indicates that attitudinal research based on other occupations should be applied in the transit industry only with due caution. (Author)

Media Info

  • Media Type: Print
  • Features: References; Tables;
  • Pagination: pp 22-25
  • Monograph Title: Critical Issues in Urban Transit Finance and Management
  • Serial:

Subject/Index Terms

Filing Info

  • Accession Number: 00330085
  • Record Type: Publication
  • ISBN: 0309030749
  • Files: TRIS, TRB
  • Created Date: May 21 1982 12:00AM