Passenger Counting and Service Monitoring: A Worldwide Survey of Transportation Agency Practices

In August 2001, MTA New York City (New York City Transit) surveyed metros from around the world about methods and technologies used for counting passengers and monitoring service. These issues reflect areas of recent technological development that are of interest to New York City Transit and other agencies. In examining these topics, New York City Transit intended to increase its knowledge base, and had three broad objectives: (1) Focus on practices as a means to illustrate how transit agencies throughout the world address basic operational issues; (2) Promote sharing of information on an international basis; and (3) Compare international practices addressing similar topics. Briefly, it was found that agencies are increasingly taking advantage of the many benefits of new technologies for passenger counting and service monitoring. Overall, agencies view technology as an effective supplement to manual techniques, for improving service and increasing customer satisfaction.

  • Record URL:
  • Corporate Authors:

    New York City Transit

    Division of Operations Planning, 2 Broadway
    New York, NY  United States  10004
  • Authors:
    • Masters, Madeleine R
    • Healy, Rachel M
    • Torres, Adam D
    • Fraley, Robert L
  • Publication Date: 2003


  • English

Media Info

  • Media Type: Digital/other
  • Features: Appendices; Bibliography; Photos; Tables;
  • Pagination: 136p

Subject/Index Terms

Filing Info

  • Accession Number: 01718008
  • Record Type: Publication
  • Files: NTL, TRIS
  • Created Date: Aug 30 2019 9:31AM