Airport Emergency Communications for People with Disabilities and Others with Access and Functional Needs

This report provides guidance and tools for airports to aid in effective communication with passengers and persons with disabilities, including those with cultural and language differences. The guidance incorporates a primer that discusses issues, techniques, and the unique requirements and challenges of communicating with people with disabilities and others who have access or functional needs. It discusses uses of technology and other methods that incorporate Americans with Disabilities (ADA) considerations and communication challenges with airport stakeholders, and training programs for airport personnel, including templates for development of curricula. There are case study examples of methods of emergency communication at airports and in other industries, and for universal messaging for emergency communications. Included are templates for airport emergency plans specifically addressing individuals with limited English proficiency, step-by-step tools that include a needs assessment tool that airports can use to determine what steps must to be taken to comply with ADA requirements concerning communications, and templates/worksheets/checklists for planning tabletop exercises that focus on communicating with people with disabilities and access or functional needs during emergency events.


  • English

Media Info

  • Media Type: Digital/other
  • Features: Appendices; Figures; References;
  • Pagination: 144p
  • Serial:
  • Publication flags:

    Open Access (libre)

Subject/Index Terms

Filing Info

  • Accession Number: 01713246
  • Record Type: Publication
  • ISBN: 9780309480499
  • Report/Paper Numbers: Project 04-21
  • Files: TRIS, TRB, ATRI
  • Created Date: Aug 5 2019 1:23PM