DEVELOPING AN ARBITRATION PROCESS FOR RESOLVING CONTRACT DISPUTES: PREPARING FOR THE WORST WHILE HOPING FOR THE BEST

This case study addresses the development and implementation of arbitration strategies at MARTA. The report describes the effort to defuse the destructive potential for conflict among MARTA, UMTA, and contractors over the handling of contract disputes. The 3 existing MARTA strategies aimed to limit conflict, namely--assuming part of the risk of performance, using federal contract language and legal precedent, and providing absolute limits for work-stoppages--did not prevent disagreements over contracts. After much effort and several dead-ends, MARTA executives settled on a method for resolving contractual disputes, namely, arbitration. It generated confidence among all parties that any disputes involving contract performance would be treated fairly, quickly, and cheaply. The appendices in this report are: MARTA Contract Clauses Relating to Arbitration, and MARTA Procedures for Contractor Claims. (UMTA)

  • Corporate Authors:

    University of Georgia, Athens

    College of Business Administration
    Athens, GA  USA  30602

    Urban Mass Transportation Administration

    400 7th Street, SW
    Washington, DC  USA  20590
  • Authors:
    • Trattner, J B
    • Miller, G J
  • Publication Date: 1979-7

Media Info

  • Pagination: 23 p.

Subject/Index Terms

Filing Info

  • Accession Number: 00331238
  • Record Type: Publication
  • Source Agency: Urban Mass Transportation Administration
  • Report/Paper Numbers: UMTA-GA-11-0006-81-1
  • Files: NTIS, TRIS, USDOT
  • Created Date: Aug 15 1982 12:00AM